Main responsibilities:
- Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
- Coordinate with legal and commercial team to sign After-sales agreement if new distributors are appointed.
- Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
- Secure the quality of our service network by timely training, tooling and other supportive materials.
- Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
- Investigate and collect Market information and cooperate with HQ for business plan and strategy.
- Coordinate with Customer Service team to achieve customer satisfaction goals.
- Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
- Coordinate the after-market activities and service campaign implementation.
Introduce BYD Aftersales Service IT system/ platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.
Main requirements:
- Bachelor or master's degree plus working and thinking level, acquired by
education or work experience. - Experienced as After Sales Manager within an OEM environment
(mobility, preferably automotive). - Proven leadership skills; at least 5 years managerial experience is
required. - Affinity with electric mobility.
- Willing to travel on a frequent basis within the territory and abroad
(including potential trips to China), indication 25% of your time. - Strong communication and negotiation skills and excellent knowledge
of English and Polish(native speaker) language skills. Chinese is a plus. - Customer service , Automobile related working experience.
- Affinity with electric mobility
We Offer:
- Performance and experience-based competitive remuneration.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Please, submit your CV in English
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team🌏