Responsibilities:
- Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
- Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
- Secure the quality of our service network by timely training, tooling and other supportive materials
- Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
- Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.;
- Support the regional after-market activities and service campaign implementation;
Your profile:
- 2 + years previous customer service/contact centre experience;
- Attention to detail.
- Very good written and verbal communication skills in the English and Turkish language.
- An effective communicator with a commitment to providing exceptional levels of customer service;
- Excellent verbal and written communication skills;
- Active listening skills;
- Patience and ability to remain calm under pressure;
- Excellent interpersonal skills;
- Ability to accept criticism;
- Good time management;
- Sales and persuasive skills.
We offer:
- Job in a fast-growing company and industry which represents sustainable technology;
- Performance and experience-based competitive remuneration;
- Team building events and employee learning opportunities.
Please note that position is open for candidates eligible to work in Turkey.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏