About the Department:
The Parts Order team represents the voice of customers and dealers. The goal for the team is to achieve the best customer satisfaction by providing top quality service. The team will oversee the entire order fulfillment process to ensure timely delivery at optimum cost. It is the primary point of contact to dealers and service providers for all parts inquiries.
As Spare Parts Specialist you will:
- Support dealers and service providers by providing information and resolving parts concerns.
- Follow up on orders or backorders to ensure on-time deliveries.
- Take ownership of the order-to-cash process.
- Assist dealers on system operating questions, and interface with system developer.
- Manage day-to-day communication with dealers and service providers to ensure smooth parts operations.
- Maintain and improve the spare parts catalogues.
- Perform data analyses on order overview and parts logistics.
- Handle order returns, cancellations, and other spare parts related inquiries.
Your Profile:
- Minimum Bachelor level of working and thinking. Supply Chain/Business background.
- Client facing experience with highly customer-oriented mindset. Preferably in the automotive industry.
- High attention to details and ability to perform tasks efficiently in a dynamic working environment.
- Excellent in written and spoken English and one of Nordic language. Chinese language skills are considered an advantage.
- Proficiency with Microsoft office and Outlook, and an advanced level of Excel and PowerPoint would be a plus.
- Effective communicator and team player.
- Willing to learn and open for new challenges.
We offer:
- Performance and experience-based competitive remuneration, pension plan.
- 25 holidays days.
- Department & company-wide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏