About BYD Germany GmbH:
Company Website: https://bydauto.de/uber-uns
Our aim to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
About this role:
The Field Service Engineer will provide all-round after-sales support to our customers together with our service providers in the Germany. Maintain good relationship and reputation with customers, operators and service providers. Work with R&D, QA and production teams to improve products.
Key Objectives and Responsibilities
Technical support
- Undertake and assist with aftersales operational issues (e.g. technical diagnosis, repairs and maintenance);
- Provide feedback on technical documentation (e.g. Manuals, diagnostic diagrams etc.);
- Take lead on delivering technical solutions for highly concerned topics;
- Help the service provider to implement technical upgrades and service campaign;
- Create Service reports in the BYD management system, help to improve the products together with R&D, QA teams.
Service team management
- Coordinate all the diagnostic tools;
- Collaborate and lead the service team from our service providers to deliver excellent service quality and capacity to our customers.
Customer relationship
- Develop and maintain the customer relationships;
- Assist BYD Aftersales management team during operational meetings with & customers;
- Handle customer’s demands and complaints.
Required skills, qualifications and experience
- You recognize yourself as passionate about new electric vehicles technology and the sustainable industry, and have the ability to work in a dynamic, international and multicultural environment.
- You have solid mechanical and electrical systems knowledge;
- You speak English with business fluent and you speak German as good as a native speaker;
- You have excellent communication skills and solutions-oriented mindset;
- You are a team player, also able to solve problems independently; You are a doer who doesn’t mind hands-on approach;
- You have Category B passenger car driver license;
- You have the willingness to travel on a frequent basis within Germany up to 50% of the time if requested;
- Relevant work experience with aftersales service of passenger cards will be a plus.
What does BYD Germany offer
Varieties of Department & company teambuilding events
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
- Flexible working: flexible working hours & home office
- Attractive compensation package: Competitive salary with fixed and variable component
- Unique corporate culture: a pleasant, very cooperative working atmosphere with short decision-making process.