As Regional After-Sales Specialist you will:
- Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
- Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
- Secure the quality of our service network by timely training, tooling and other supportive materials.
- Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
- Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
- Support the regional after-market activities and service campaign implementation.
Your profile:
- HBO+ (bachelor or master) working and thinking level, acquired by education or work experience.
- Customer service , Automobile related working experience.
- Affinity with electric mobility.
- Willing to travel on a frequent basis within the territory and abroad (including potential trips to China), indication 25% of your time.
- Strong communication and negotiation skills and excellent knowledge of English. Romanian and Chinese is a plus.
We offer:
- Performance and experience based competitive remuneration, pension plan.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
