Main responsibilities:
- Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement;
- Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment;
- Secure the quality of our service network by timely training, tooling and other supportive materials;
- Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management;
- Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement;
- Support the regional after-market activities and service campaign implementation.
Main requirements:
- HBO+ (bachelor or master) working and thinking level, acquired by education or work experience;
- Customer service , Automobile related working experience;
- Affinity with electric mobility;
- Willing to travel on a frequent basis within the territory and abroad (including potential trips to China), indication 25% of your time;
- Strong communication and negotiation skills and excellent knowledge of English. Polish and Chinese is a plus.
We Offer:
- Performance and experience-based competitive remuneration.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Please, submit your CV in English
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team🌏
