About the role:
The Warranty Specialist Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class and high efficiency warranty operation.
Responsibilities:
Administrative Support:
- Developing curriculum and coordinate with trainers and subject matter experts.
- Manage trainees’ registrations and maintain training records.
- Handle logistics such as booking venues and arranging necessary equipment.
- Preparation the training requirements such as cars, tools, equipment, part, classroom equipment’s, booklet, etc.
Program operations and training execution:
- Scheduling and coordination of training sessions, workshops, and other educational activities.
- Develop and maintain training materials, manuals, and multimedia aids.
- Ensure that training programs meet the needs and organizational goals.
- Participate to receipt and great the trainees at the beginning of training.
Evaluation and Improvement:
- Assess the effectiveness of training programs through feedback and performance metrics.
- Implement improvements based on evaluations to enhance training quality.
- Track employee skill development and retention rates.
Collaboration:
- Support the development and execution of new training initiatives.
- Act as a resource for trainers and trainees, providing guidance and support.
Your profile:
- Bachelor's degree in Education, Management, or in a Technical filed (Electrical, Mechanic or any other related filed), or a related field is often preferred.
- Minimum 5 years of work experience with at least 2 years of experience in training and development, with a focus on technical training.
- Driving License.
- Organizational and project management skills.
- Proficiency in learning management systems and other training software.
- Excellent communication and interpersonal skills.
- Ability to analyze data and generate reports on training effectiveness.
- Fluency in English. One other language is required (German, French, Spanish, Polish), at the level of B2 or above.
- Microsoft Word, Excel. High level of Power Point creating skills.
Having below skills would be advantage for the candidate:
- Chinese language.
- Automotive technical knowledge.
- Familiar with generalities of any LMS system.
- Electrical or mechanical skill as technician.
- Having previous experiences and skills in the live streaming, audio, visual operation could be an asset.
We offer:
- Performance and experience-based competitive remuneration, pension plan.
- 25 holidays + option to purchase 5 extra holidays.
- Commuting allowance.
- Department & company-wide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏