As Technical Support Engineer you will:
- Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support;
- Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;
- Organize and carry out onsite technical training for new product launch, level training program and on-the-job training program in accordance with relevant stakeholders;
- Collect and report information for typical fault tendency, latest and critical fault, and promote instant solution of quality problems;
- Development and release the technical notice, typical technical repair cases;
- Regional special event management, timely onsite support with quick solutions, technical research and analysis according to stakeholder’s instructions;
- Instant respond for special event management;
- Other works assigned from line manager.
Your profile:
- Bachelor degree or above, more than 2 years’ relevant experience;
- Fluent Chinese and English speaking.
- Strong cross culture communication skills and cross-function coordination ability;
- Ability to work under pressure and to strict deadlines in a dynamic environment;
- NEV Technical background is preferable;
- Willingness to frequent trip in Europe and travel to China.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏