As Regional After-Sales Specialist you will:
- Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
- Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
- Secure the quality of our service network by timely training, tooling and other supportive materials
- Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
- Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.;
- Support the regional after-market activities and service campaign implementation;
Your profile:
- 2 + years previous customer service/contact centre experience;
- Strong attention to detail
- Proficiency in both written and verbal communication in English and Czech, Chinese is a plus.
- An effective communicator with a commitment to providing exceptional levels of customer service;
- Outstanding verbal and written communication abilities；
- Active listening skills;
- Patience and the ability to stay composed under pressure；
- Strong interpersonal skills, with a focus on building positive relationships；
- Receptive to constructive feedback and open to improvement；
- Good time management;
- Sales and persuasive skills.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏