Job responsibilities:
1. System monitoring and alarm management:
- Implement and optimize the monitoring of key systems such as DMS, WMS, TIS, SAP, etc. to ensure smooth operation of the system at any point of time.
- Configure and manage the alarm mechanism to ensure that system anomalies can be detected and responded to in a timely manner.
2. Troubleshooting and Response:
- Responsible for rapid investigation and recovery of system failures to minimize the impact on business.
- Analyze and record the causes of failures, and continuously improve operation and maintenance processes and preventive measures.
3. Performance optimization and system tuning:
- Evaluate and optimize system performance, including database query optimization, application server tuning, resource utilization improvement, etc.
- Regularly conduct system health checks to identify and eliminate potential performance bottlenecks.
4. Automated Operation and Maintenance:
- Develop and maintain automated operation and maintenance tools and scripts to improve work efficiency and reduce human errors.
- Automate system deployment, expansion and management.
5. System Deployment and Versioning:
- Participate in and responsible for software version deployment, upgrade and rollback to ensure the stability and reliability of system version update.
- Maintain CI/CD pipeline and optimize code release process.
6. Log Management and Data Analysis:
- Implement and maintain a centralized log management system to collect, analyze and monitor system logs.
- Analyze system operation based on log data, identify potential problems and solve them.
7. Security and Compliance Management:
- Implement and maintain system security policies to ensure the system meets company and industry security standards and compliance requirements.
- Work with the security team to conduct regular security audits and vulnerability remediation.
8. Documentation and Knowledge Sharing:
- Write and update operation and maintenance documents, including system architecture diagrams, operation and maintenance manuals, and emergency plans.
- Share experiences and best practices within and across departments to enhance the overall technical capability of the team.
9. Resource Management and Capacity Planning:
- Monitor system resource utilization and perform capacity planning to ensure the system can accommodate future growth.
- Participate in IT budget formulation and execution to optimize resource allocation and control operating costs.
10. Cross-sector collaboration:
- Collaborate closely with development teams and business departments, participate in system design and review, and ensure the maintainability and scalability of system architecture.
- Provide operation and maintenance support and technical guidance to other technical teams and business users.
Qualification and requirements:
- Bachelor degree or above, with background in Computer Science, Information Technology or related field, fluent English and mandarin speaking, other European language is a plus.
- At least 5 years of relevant working experience, with experience in operation and maintenance of DMS, WMS, TIS or SAP system is preferred.
- Proficient in Linux/Unix system, network configuration and optimization, database management (e.g. Oracle, MySQL, etc.).
- Experience with automated O&M tools (e.g. Ansible, Terraform, Jenkins, etc.).
- Familiarity with cloud computing platforms (e.g. AWS, Azure, GCP) and containerization technologies (e.g. Docker, Kubernetes).
- Excellent problem solving skills, able to respond and troubleshoot quickly in a high pressure environment.
- Good communication and coordination skills with teamwork spirit.
- ITIL certification or other relevant OPS certifications preferred.
We offer:
- Performance and experience-based competitive remuneration, pension plan.
- 25 holidays + option to purchase 5 extra holidays.
- Commuting allowance.
- Department & company-wide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏